Privacy Policy

Please click here to review Care Management Solutions’ Privacy Notice. It describes how Care Management Solutions may use and disclose your personal information and how you can get access to this information.

Care Management Solutions's Website Privacy & Security Statement

Care Management Solutions is sensitive to the privacy issues on the Internet and we are committed to the protection of personal information and the appropriate use of data that we maintain. Our Website Privacy Policy appears below.

While visiting the Care Management Solutions Website you have the opportunity to volunteer personal information (i.e., anything that identifies you or your accounts). In addition, visitor information (i.e., any information gathered by our site such as usage data) may be collected automatically while you are interacting with the many features of our Website.

Care Management Solutions also has contractual relationships with businesses and companies that provide information and services to you or are used by us in the administration of our benefit plans. These vendors are required by contract and applicable laws to protect your personal information just as Care Management Solutions does.

Care Management Solutions’ Website contains links to other websites that are not owned or controlled by Care Management Solutions. These links are provided for your convenience only. Before visiting these sites from the Care Management Solutions site, a notice appears advising you that you are leaving Care Management Solutions’ site and entering a site unrelated to Care Management Solutions. These independent sites have their own privacy policies. Care Management Solutions is not responsible for the policies of these other sites. If you have any questions regarding the privacy policies of any of these websites, you should contact those sites directly.

What Information is Collected?

To have significant access to secure sections of our Website, Members and Producers must register. In order to register, a user must supply specific information about themselves such as name, gender, date of birth, CCI member ID number, and CCI group ID number. (We require users to provide their age and gender because medical information may differ based upon this information.) We also provide users the option to enter their e-mail address upon registration. Producers and Agencies are required to supply tax ID and license numbers as well as general demographic information about themselves.

We collect the above described registration data, including the user’s e-mail address. We also collect any data entries users make on the private Website.

Use of Your Information

Care Management Solutions uses visitor information (including your Internet providers or your Internet Protocol address, the software version and domain reported by your browser and cookies) to help us manage our Website, provide functionality to you, and to administer our plans. We also use the information to help us compile general statistical data, keep in contact with our users, and provide a better interactive service for you.

We do not share personal information gathered at with any other party (other than our affiliates and businesses and companies we use to administer or provide services for our health benefits plans) unless we are required to do so by law or we are authorized to do so by you or your authorized representative.

Care Management Solutions currently uses the information we collect in the following areas:

  • To provide personalized health information and support through communication with our HealthCare Management programs. This includes using the personal information you directly provide us in your emails to our staff and in data entries you have made on the site. When a Care Management Solutions representative responds to a user’s question, that representative will have access to some of the user’s personal information. The representative may use this data to answer the user’s question.
  • To create general, statistical reports. These reports do not include information that would specifically identify individuals. For example, a report might include such facts as 55% of all users use the Health Library Website, or 20% of all smokers use the Smoking Cessation area.
  • For other business purposes such as sending you educational mailings, questionnaires, periodic health reminders, or other information.
  • Producer and Agency data will be captured in order to determine which products are most popular for quoting and what administrative data elements are commonly requested by producers.

We will not contact you via e-mail without your permission except as specified above, or in response to messages sent to our healthcare team through our message system, or in connection with the registration process; provided that within our site, each user has a message center and we may send unsolicited messages to that message center. We will never release, sell, rent, or otherwise provide any personally identifiable information on any users to any third party, except as set forth in this policy, without your express permission to do so.

Security protects your privacy using a number of measures. Secure pages are identified with (https://) in the address bar and a "lock" symbol in the bottom right hand side of the browser window. All personal information stored in our computers is protected from unauthorized access by a secure firewall and database architecture. Personally identifiable information stored in our online databases is encrypted. Information may only be accessed within Care Management Solutions by personnel who have a legitimate business reason to access it. Secured web network is monitored by intrusion detection systems. Users are automatically logged out after 20 minutes of inactivity.

Some areas of use secure methods of Internet communication to exchange personal information with you. Messages sent to Care Management Solutions via the "My Inbox," a secure message center, are subject to all of the items above. In addition, the information is transmitted via a secured web page and stored in our protected databases. When you submit data to Care Management Solutions via the “My Inbox”, it is encrypted (encoded) while in transit over the Internet. We use sophisticated, industry-standard encryption technology (128-bit RC4) to protect the physical and digital security of your information.

Sensitive communications should only take place through the Care Management Solutions secure “My Inbox.” Other forms of email such as Outlook or AOL are not a secure means of communication. It is possible that E-mail messages you send to Care Management Solutions , except through the “My Inbox” feature, may be intercepted by others. Because of this, Care Management Solutions will not communicate with you with private information via e-mail except through the “My Inbox” feature.

Members and Producers who wish to enter the applicable Care Management Solutions private Website must register and enter a user name and password to authenticate their identity. You are responsible for safely storing your login name and password. If you believe that the security of your password and login name has been compromised, you should log in immediately and change your password to prevent unauthorized access to your account. Care Management Solutions has an added security feature: you always are logged out automatically after 20 minutes of inactivity.

Opt Out Information

If you do not want to collect or use information about you from the Internet, then you should not use Care Management Solutions’ website. There are always traditional means of communicating with Care Management Solutions such as by telephone, facsimile or by regular mail.

In addition, if you do not wish to permit you or your family to obtain access to private information via our website, you may block your account by notifying us in writing, through regular mail at the address below.

Furthermore, you may opt-out of receiving electronic communications (e-mail) from Care Management Solutions. This may be done when you register for Care Management Solutions’ private site and we also provide users the opportunity to opt-out of receiving these communications in e-mails we send. When a user opts-out, the system removes them from the Care Management Solutions e-mail distribution list. Users can also contact Care Management Solutions directly to request that they be removed from the distribution list.

A hardcopy of the Privacy Notice and this Website Privacy & Security Statement are available upon request.

You can contact us the following ways:

  • Send an e-mail to
  • Visit contact us
  • Call the following telephone number: 1-800-251-7722
  • Send regular mail to the following postal address: Webmaster, 175 Scott Swamp Road, Farmington, CT 06032-3124